Information We Collect
Information You Provide Directly
When you fill out a contact form, request a quote, or call us, we may collect your name, phone number, email address, home or business address, and details about your plumbing needs.
Information Collected Automatically
When you visit our Site, we may automatically collect certain information including your IP address, browser type, device type, operating system, pages visited, time spent on pages, and referring website.
Cookies and Tracking Technologies
Our Site may use cookies, web beacons, and similar technologies to improve your experience and analyze how the Site is used. These technologies may collect information such as your IP address, browser type, device information, the pages you visit, and how you interact with the Site.
The specific tools we use may include:
- Google Analytics (GA4) to measure traffic and understand how visitors use the Site.
- Google Ads conversion tracking, to measure the performance of our advertising and improve future campaigns.
- Meta Pixel (Facebook), to measure the results of our social media advertising and show relevant ads to people who have visited the Site.
- Call tracking software, to identify which marketing sources drive phone calls so we can measure performance. Calls may be recorded for quality and training.
- Live chat software, to answer your questions and collect the contact details you choose to share during a chat.
- Online scheduling software, to let you book appointments and process the details you provide when booking.
These tools may set their own cookies and may share data with the providers that operate them. Each provider uses the information in line with its own privacy policy.
You can control or disable cookies through your browser settings. You can also opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout. Disabling cookies may affect how parts of the Site function.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and service requests
- Schedule and provide plumbing services
- Communicate with you about appointments, estimates, and follow-ups
- Improve our website and customer experience
- Send occasional marketing communications (only with your consent)
- Comply with legal obligations
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.
Your Rights
Depending on your location, you may have the right to access, correct, or delete your personal information. To make a request, contact us using the information below.
Children's Privacy
Our Site and services are not directed at children under the age of 13, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated 'Last Updated' date.
Contact Us
If you have questions about this Privacy Policy, contact us at:
Kennedale, TX 76060